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Untitled Document
Refun Policy
By the action of submitting the order form, I affirmed that I have understand and legally agree to the following terms and conditions:
 
1. medicationovercounter together with it’s employees including physicians, dispensing pharmacies and all persons related to the business operation shall not be liable for the use of any product that was supplied. Liability lies with the purchasers to exercise cautious when using any of the products under the specific guidance of a licensed physician.

2. medicationovercounter together with it’s employees including physicians, dispensing pharmacies and all persons related to the business operation shall not be liable and responsible for confirming the importation requirements, regulations and proprietary third party rights of the purchaser including the purchaser’s country of origin. All products are shipped at ‘the sole and full risk of the purchaser’ in agreement of holding medicationovercounter together with it’s employees including physicians, dispensing pharmacies and all persons related to the business operation reserved towards any form of legal actions that might be brought against any purchaser if not adhering strictly to the terms and conditions regulated and importation laws of the intended country of origin.
3. In the occurrence in which the order is detained or seized by foreign custom authority, the loss shall be placed completely under the responsibility of the purchaser, unless there is documented notification from the relevant authority is presented to medicationovercounter. In such scenario, the purchaser is fully entitled to claim for a refund of the total paid amount as reflected duly in the invoice, similarly a free re-shipment could be processed, which is on a case-by-case basis.
4. medicationovercounter will take full responsibility for the loss of the delivery only provided it is “a traceable and properly registered shipment was applied along with the integrity and the correctness of shipping information provided by the purchaser.

5. In such case, the purchaser is fully entitled to file a claim for a refund if the situation is as mentioned in section (3) and (4) of this terms and condition. The due amount will be credited back to the original account where the amount was debited. medicationovercounter will try all means to trace a missing order only upon notified at least 12 days after the point where the shipment was initiated. This process may take up of 30 days.

6. medicationovercounter takes no responsibility in which orders processed by Postal Service resulted in loss, wrong deliveries or damages to the shipment.

7. In the scenario where the purchasers had provided incorrect shipping information that resulted in wrong delivery and/or shipment being returned to the sender, medicationovercounter do not take any responsibility for such losses. It is also to note that shipments to wrong addresses are usually not returnable due to discreet shipping.

8. Product availability is subjected to changes without further notice.

9. In the event where wrong product is received, the correct products will be resent without any additional charges and that is provided that the returned wrong products are proper, unopened and unused.
10. Any product that is found damaged due to the improper packaging or handling by medicationovercounter, shall be replaced and will be re-shipped with any additional charges if the claim is proper and justified.

11. Cancellation of paid order is not subjected to any refund.

12. Customers are to agree not to initiate any disputes or claims for payment for scenarios as highlighted and spelled out in sections (2), (3), (4), (5) and (6), or for one reason or another that would violate any terms and conditions regulated specifically in our disclaimer notice. Any dispute and claims on charges and payment that attempt to infringe any section of this disclaimer is deem to be fraudulent and will be subjected to prosecution, if necessary. In furtherance, you are deemed to have give up your rights to any type of aids or assistance rendered by medicationovercounter in problems in relation with your purchase(s).


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