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Untitled Document
Shipping Policy
  • Maximum weight allowed 500gms per order
  • Shipping Charges: $25 - $40

  • Orders weight is more then it gets shipped in more than one shipment.
  • We DO ship to P.O Boxes
Delivery Guaranteed
When to expect Delivery
When is the delivery date?
How are shipments made?
What can or should I do when my shipment is late?
   
Delivery Guaranteed
medicationovercounter will keep you updated via email as soon as your order has been shipped. This notification will aid you greatly in the estimation of the duration, which your parcel may arrive. In the event, where the delivery is beyond the stipulated time or believed to be lost, it is advisable for you to contact us immediately via email at [email protected] with your contact number and order reference detail indicated clearly.

We will reply with the tracking reference number of the shipment and will systematically guide you through on how you could actually track your shipment’s status. In the event, where the courier is not able to locate your shipment’s whereabouts and give you an expected delivery date, the delivery guaranteed by the medicationovercounter will set in and take effect. medicationovercounter will spontaneously carried out an investigation on this case as well as contacting you or resend the package again without any additional charges. Otherwise, in some case, we shall refund you with the paid purchase amount.

Notifications
A total of two notifications will be sent out to you. The first will be sent by payment processor – GSPay to acknowledge the receipt of your purchase application. medicationovercounter will send the second and the last notification to you to acknowledge the receipt of your purchase order together with a copy of a detailed purchase invoice.

In any case, when you do not received any of these notices, it shall be deemed on your part that the order(s) were not registered with our system and shipment will not be processed. It will take up to maximum of 2 - 3 working days after your receipt of the notification of credit approval, for you to receive another notification known as the shipping notification which tells you that your order has been processed and duly shipped and you can expect to receive the item between 6 to 8 days latest.

When is the delivery date?
Our payment processor known as GSPay will notify you via email in less than 48 hours after your online confirmation of your order and payment approval. This notification indicates that you have fully paid for your purchase and the order has been updated instantaneously into our system’s compilation of shipping orders list and you can expect the delivery has been processed at this point.

It will take up to maximum of 2 - 3 working days after your receipt of the notification of credit approval, for you to receive another notification known as the shipping notification which tells you that your order has been processed and duly shipped and you can expect to receive the item between 6 to 8 days latest. Our experience is that our deliveries are usually ahead of the maximum given period.


How are shipments made?

medicationovercounter is situated overseas, which is why all shipments are shipped to respective destination from a location overseas. Reliable shipment companies that provide tracking services like DHL, FedEx, TNT as well as UPS are engaged for delivering all orders.

Note : - If the above shipment companies is not serving at your place then we also provide service of register mail.

During the course of the shipment, tracking of the package is possible with the availability of the tracking reference number given by any of the mentioned companies. In the instance, where you are unable to pick up your package on the stipulated date, you can choose to leave a memo on your door to redirect the delivery to someone else such as your neighbor, who is able to sign and acknowledge the receipt of the item on your behalf.

In the event where no one is able to sign on your behalf, the express courier service will leave a memo indicating the shipment reference number as well as contact number for later arrangement of delivery.

Please note that we do make delivery to Post office box.


What can or should I do when my shipment is late?
If for any reason your order fails to arrive within 6 to 8 days of estimated time or it is unable to locate your shipment, you should notify the pharmacy about this at the earliest..

In some unforeseen circumstances, you order failed to arrive with the stipulated 6 to 8 days period or you have difficulties locating your shipment, you are advised to contact us immediately as [email protected]

We assure you that we will try our best to reply to you with the couriers tracking reference number of the shipment as well as facilitating you thoroughly on how to check your shipment’s status and locations. If for some reason, the tracking of the package was to no avail, we will process a proper refund of the amount that was paid by you, or a replacement package will be shipped to you immediately.
 
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